We are not responsible in the unfortunate event that your order gets lost, stolen, or mis-delivered. We ship first class mail (which is uninsured) unless the customer selects priority mail (insured up to $100). If customers are concerned with packages going missing or stolen, we recommend selecting priority mail or shooting us an email requesting we add insurance to the package as that is the only way to guarantee package protection. With recent and increasing delays at USPS, we do recommend buyers take additional steps to protect their purchase as we are not responsible once an item leaves our facility.
Due to the natural ingredients in our products, refunds are not allowed. However, sometimes things break in shipping, and other unforeseen things happen. If the item arrives broken/leaking/damaged, please send us a note with details of the issues within 7 days of receiving the defective item for a complete exchange or full refund. No refunds or exchanges on broken items will be granted after the 7 day window.
Items typically ship within 2-3 business days after receiving payment. Exceptions may occur during busier times of the year, or if there's been a note made to our social media/website noting otherwise.
International orders also ship with 2-3 business days after receiving payment. International orders may take as long as 8 weeks to receive depending on how long customs holds any items. All international orders are subject to fees and delays via customs, and this is completely out of our hands. Any fees owed to customs to retrieve the item is the buyer's responsibility, and not the responsibility of Smoke Perfume. Thank you for understanding (and helping us ship Smoke Perfume to every corner of this lovely planet!)
All products are handmade in small batches. There may be slight variations in color or consistency due the pure ingredients we use. This is normal, and, in our opinion, part of the fun of going green! Enjoy the unique personalities of these high quality products made without synthetics!
Above all, we want to hear from you and want you to fall as deeply in love with Smoke Perfume as we are! Please let us know how we may help.